Terms of Service

Preamble

By engaging with Ulti Studios (“we,” “us,” “our”, “ours”), you accept the following terms and conditions on this page. Violation in these terms may cause a permanent suspension of access to our services. If you do not agree with these terms, please refrain from engaging with us.

 

Age Requirement

We do not knowingly accept financial transactions from people under 18 without the consent of their legal guardian. By making these transactions, you affirm you are 18 or older or have your legal guardian’s consent.

If we discover a minor has sent a financial transaction without proper consent, we will treat the transaction as fraud and carry out the actions defined in the “Fraudulent Transactions” section.

 

Language Policy

We know that not everyone is fluent in English. However, clear communication is crucial. With that, we kindly request all conversations to be communicated in English. If you choose to speak with our team or other users in another language, it is your responsibility to make sure communication is clear. We are not liable for misunderstandings or unmet promises not made in English.

 

Fraud Transactions

Any attempt to commit fraud will cause a permanent suspension of access. We will also issue a refund.

 

Commission Process

Commissions start through our Discord Ticketing System, where we will gather detailed information before providing a quote.

We manage all commissions within the official Ulti Studios Discord server under the supervision of our management team. To begin work on your project, we require at least 50% of the payment upfront. The payment options are:

  • Full Payment: You will receive screenshots, videos, and access to plugin files as the work progresses. Upon completion and all invoices paid in full, we will deliver the final plugin files.

  • Partial Payment (50% or 75%): You will receive screenshots and videos as the work progresses. However, we won’t give you access to the plugin files until you pay all invoices in full.

If a payment defaults, we reserve the right to maintain ownership of the project and resell it to recover costs. The project deadline starts upon full payment of the upfront payment.

We make all invoice payments through our invoicing system, using the USD currency, and send them to Ulti Studios. This ensures your funds are safe and that payments are reversible if needed. We do not accept payments made outside of our invoicing system (e.g. via PayPal.me links).

Response Times

It is our goal to respond to all inquiries and client messages within 24 hours. However, life occurs, making response times vary based on various factors. Factors like time zones, holidays, and the number of other inquiries influence response time. Given this, please understand that a response may take some time.

Project Closing

You have 48 hours after the commission is complete to make extra requests that fit into the scope of the original order and can be done within the 48-hour time period. You can also receive support during this 48-hour period. After 48 hours, we will delete the commission, so please create local backups. We are not responsible for any data or product loss.

 

Project Cancellations

We may present completed works for advertising. We will not mention client details, such as their names, unless they explicitly allow us to do so.

Portfolio Usage

We may present completed works for advertising. Details of clients, such as their names, are not mentioned unless their explicit permission is given.

Refund Policy

All payments for commissions are under a strict no refund policy. We will not refund you after we send the project (e.g., plugin files). However, some exceptions apply:

1. If the project does not meet our quality standards (determined by the management team)

2. The project doesn’t meet the original requirements stated in commission creation.

Upon receiving a refund, you’ll be required to delete and discontinue using any plugin files.

In addition, we will not grant refunds for our pre-made plugins unless the plugin does not work as described and we cannot fix the reported issues.

 

Extra Charges

  1. We offer minor changes/fixes for free, but any major changes or additions to an already made project or one that has coding started may cost an additional fee, depending on its complexity.
  2. Projects cancelled after work begin will incur a 25% fee on the original commission. This fee covers the completed work. Failure to pay this fee can cause a transaction dispute and/or permanent suspension of accessing our services.
  3. Additional charges may also apply for services not originally included in the commission request.

Changes to Terms

We may update these terms, with or without prior notice. While we may notify you of changes, it is your responsibility to review these terms at any time.